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Architech IT - Guy Watts & James Champion
Reliable IT Support

Rapid IT Support For Minimal Downtime

At ArchiTech IT Services, we provide rapid and efficient troubleshooting for hardware, software, and network-related problems, ensuring minimal downtime for your business.

Our specialist team is always available to assist with technical queries, system errors, and configuration issues, providing expert guidance to resolve problems quickly. Whether you need remote assistance or on-site support, we are committed to keeping your technology running smoothly.

We also work with a network of other reliable businesses when we feel a mixed approach is best.

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Managed IT Support

With a managed plan, we look after your IT day to day so you do not have to think about it. We keep your systems updated, monitored and backed up, handle your security, and deal with problems as they arise, often before you have noticed them. For most businesses this works out cheaper and far less disruptive than waiting for things to break. Managed plans also include 24/7 cover for critical issues, so if something serious happens out of hours, you are not left waiting until the morning.

Ad-hoc and project support

Not every business wants a monthly contract, and that is fine. We also offer support as and when you need it, whether that is a one-off fix, a piece of advice, or a larger project such as an office move, a new setup or a system upgrade. You get the same team and the same standards, without the ongoing commitment.

A helpdesk you can actually reach

When something stops working, you want to get straight through to someone who can help. Our helpdesk gives you direct access to engineers who know your systems, with most issues sorted remotely and a fast response when you need it. For anything that needs hands on it, we come out to you. Standard hours are 9am to 5pm, Monday to Friday, with 24/7 cover for critical issues on managed plans.

Architech IT

How can we help you?

  • Managed IT support and helpdesk, remote and on-site
  • Microsoft 365 and email setup and management
  • Backups and recovery
  • Cyber security and Cyber Essentials
  • Device setup, hardware and procurement
  • Antivirus, encryption and troubleshooting
  • Proactive monitoring and maintenance
Architech IT - IT Support Business

Who we work with

We support small and medium businesses across West Sussex and the South East, including offices, practices and teams working across more than one site or from home. If you do not have in-house IT, we can be your IT department. If you do, we can take the load off it and handle the day-to-day.

Our IT Support Services

Screen Sharing

Remote screen sharing to quickly resolve issues.

Monitoring

Proactive monitoring of machines for critical updates.

Software

Assistance with everyday issues, ranging from emails to software issues.

Independent

We don’t resell licences, allowing you to pay direct and leaving us to manage the administration.

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Why Architech iT?

We are a local West Sussex team based in Pulborough, with over ten years of experience and qualified Ubiquiti specialists on board. Because we handle networks, WiFi and CCTV as well as IT support, you can keep everything with one supplier rather than spreading it across several. We start with a free consultation, so we can both check we are the right fit before you commit to anything.

Related IT Services

Cyber Security & Essentials

Cyber Security is critical for businesses to be aware of and put in place measures to protect their interests from ever growing threats.

Learn more

Device Set Up & Hardware

Simplify the complex set-up of desktops, laptops, printers, and other peripherals with our hassle-free experience to ensure ensuring optimal performance and security.

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Anti Virus & Encryption

Cyber threats are constantly evolving, making antivirus protection and data encryption essential for businesses to protect your data, finances and services.

Learn more
Testimonials

Listen to what our customers say

ArchiTech IT did a brilliant job on my network. Dismantling and rearranging redundant office cabling, installing new switches and access points, giving me long range gigabit WiFi across the property and throughout the house, all driven from a Starlink satellite connection fifty metres away.

On time, on budget, clean and tidy.

I won’t be going anywhere else, in future.

Charlwood, Surrey

ArchiTech IT has transformed our business, allowing me to focus on running the company. Transformational stuff. They listened and they took the headache we had away. From installing fibre and supporting hardware, network management and Ubiquiti CCTV equipment the service was great from start to finish

Pulborough, Sussex

Following an initial call, James came to my home to improve my Wifi coverage and set up a camera system. He explained the systems in layman terms. I now have a system that is easy to use and protects my home. Fast, reliable and honest. Highly recommend this business

Cranleigh, Surrey
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FAQs

Frequently Asked IT Support Questions

What is the difference between managed and ad-hoc IT support?

Managed support is an ongoing service where we look after your IT for a monthly fee, covering monitoring, updates, security and backups. Ad-hoc support is help as and when you need it, with no monthly commitment.

Do you offer outsourced IT support for small businesses?

Yes. We act as the IT department for businesses that do not have one, and support in-house teams that need extra capacity.

Do you provide remote and on-site support?

Both. Most issues are handled remotely for speed, and we come out to you when something needs hands-on attention.

What areas do you cover?

We are based in Pulborough and support businesses across West Sussex and the wider South East.

Do you support Microsoft 365?

Yes. We set up, manage and secure Microsoft 365 and email, including new user setup and ongoing administration.